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Spriteworks
Developments Remote Hosting Terms and Conditions:
The following is our Acceptable Use Policy (AUP) and
Terms of Service (TOS) which governs all of our
hosting-related services. By using any part of
our remote hosting services (even without
reading this agreement) you are nonetheless bound by
all of the terms in this agreement as well as the
terms contained within our legal
agreement. Spriteworks Developments reserves the right
to modify, amend, revise, integrate or adapt any
portion of this policy at any time and without post or
prior notice to you. It is your responsibility to
return here frequently and make yourself familiar with
this agreement prior to using any of our hosting
services and if you have any questions regarding these
service you are encouraged to open a ticket at our Help
Desk. Spriteworks Developments attempts to
provide the best possible service to our customers but
we will not tolerate any unlawful activity or abuse on
our servers. We respect freedom of speech and
expression unless it is harmful to others. These brief
guidelines are imposed to protect you, other hosting
customers and ourselves against harm.
Payment
Policies, Fees, Refunds and Terms of Agreement:
All of our remote hosting services include a 7 day
free trial period. Billing starts automatically after
your 7-day free trial period expires unless you cancel
it before that time. Your account will then be billed
once every 30 days or until you decide to cancel it.
There is no risk or obligation and you can cancel at
any time. There is a limit of one subscription per
user. Once your free trial period has been converted
to a paid subscription, you are free to purchase
additional subscriptions as previous ones are
converted. Our secure payment system utilizes
convenient, recurrent billing via PayPal, a secure
payment processor. As a policy, we do not offer
credits or refunds for hosting time already expended.
Price changes are not retroactive and will not be
applied to existing customer's accounts. We
periodically send notifications out to our hosting
customers from time to time when new features become
available as a courtesy to our users. By subscribing
to any of our remote hosting services, you agree to
receive these notices. If you would rather not receive
these notifications, please let
us know.
The above
only applies to cancellation by the client. If
cancellation is done by Spriteworks Developments due
to a restrictions violation, there will be no refunds
given. Spriteworks Developments will only allow for
the discount if cancellation is not the fault of the
client, as determined by Spriteworks Developments. All
monetary transactions are in $US dollars. Additional
features such as extra space, additional bandwidth,
etc can be added at any time. Monthly feature prices
are not pro-rated. Spriteworks Developments Hosting
reserves the right to modify it's prices at any time.
Account
Cancellation:
Cancelling your hosting account is as simple as going
to the same page you used to begin your 7 day free
trial and clicking on the "Cancel Subscription"
button. You must cancel your account or you will be
billed at the end of the 7 day free trial period and
you will continue to be automatically billed until you
do so. Please understand that when you cancel your
subscription (whether during the free trial period or
after your account has been converted to a paid
subscription), your account and any content located on
it is deleted within 24 hours.
IMPORTANT:
Make certain that you have copies of all your files
backed up before you cancel your account!. Spriteworks
Developments Hosting can not and will not be held
responsible for lost, damaged or deleted files.
Indemnification
& Warranty Policy:
Our remote hosting service
(as well as all other services we offer) are provided
"as is" and you agree to use them at your own risk.
Spriteworks Developments specifically disclaims all
warranties of merchantability and fitness for any
particular purpose either expressed or implied
including (but not limited to) warranties of title and
noninfringement. In no event shall Spriteworks
Developments Hosting be liable for any loss of data or
other personal or commercial damage, including but not
limited to special, direct, indirect, incidental,
consequential, inconsequential or other damages.
Customer agrees that they shall defend, indemnify,
save and hold Spriteworks Developments harmless from
and against any and all demands, liabilities, losses,
costs and claims (including attorney’s fees) asserted
against Spriteworks Developments, its owners, agents,
customers, officers, assigns and employees, that may
arise or result from any service(s) provided or agreed
to be provided, performed or agreed to be performed
and to reimburse Spriteworks Developments with regard
to any and all losses, expenses, liabilities
and damages incurred by Spriteworks Developments
as a result of any breach of this agreement by you
including (but not limited to) any infringement of any
copyright, trade-mark, patent, trade secret or any
other intellectual property right of any person or
content on the site or illegal, libelous, or
defamatory content on same.
Customer
agrees to defend, indemnify and hold harmless
Spriteworks Developments Hosting against liabilities
arising out of:
* Any injury
to person or property caused by any content sold,
offered or otherwise distributed in connection
with Spriteworks Developments Hosting service;
* Any material supplied by
customer infringing or allegedly infringing on the
proprietary rights of a third party;
* Infringement of another
individual's patent , trademark or copyright.
* Any defective products
sold to customers from Spriteworks Developments
Hosting service.
* "Downtime" as defined by
any period of time during which the server and any (or
all) of it's content may be inaccessible to you as a
result of routine maintenance, system problems,
hacking, viruses, DoS attacks or other interruptions
in the service or losses and/or damage caused by such
interruptions.
Spriteworks
Developments Hosting shall be the sole judge of what
violates this Policy. The same terms outlined in our legal
agreement also apply to our hosting services.
Server
abuse policy:
If we determine that any
site on our servers is using too much of the server's
resources and therefore abusing the server, we have
the right to suspend that account without any notice.
It is then up to you to contact us and devise a plan
to get that account reactivated. We are quick to
suspend any account that abuses the server's resources
due to the shared nature of the server and the
negative impact an abusing account has on other
accounts on the same server.
Email & SPAM
Policy:
Under no circumstances
will Spriteworks Developments be responsible in any
way, shape or form, to any person, group or
organization for any email communications you
receive or for any content contained within your
emails (including but not limited to) viruses,
trojans, key loggers or any other email content not
specifically named in this agreement or for any
violations of privacy, losses, interruptions, errors
or damages caused by any email or the content
contained in them. Your use of the Spriteworks
Developments email services is done entirely at your
own risk and without warranties of any kind.
Spriteworks Developments Hosting
is committed to a zero-tolerance, anti-Spamming
policy. Under this policy, we prohibit Spam, or any
unsolicited commercial email, from being sent either
over the Spriteworks Developments Hosting network, by customers or any
other users of the Spriteworks Developments
Hosting network (including
customer's customers) and/or over ANY network— if
the message sent advertises or mentions a site
hosted on the Spriteworks Developments
Hosting server. Responding
to any unsolicited commercial email is also
prohibited.
We react
quickly and seriously to violations, and we further
reserve the right to terminate the services, without
prior notice, of any customer disregarding this
policy. Sending unsolicited commercial email (a.k.a.
"spam"), cross-posting messages to a large number of other sites,
posting obscene or threatening messages while using or
referring to a Spriteworks Developments Hosting
service email address or web site URL is prohibited.
The use of Spriteworks Developments Hosting services as a mail
drop for responses to activities described above is
also prohibited.
If you have
any complaints or comments regarding Spam on our
network, please direct them via email to abuse at
spriteworks dot com
Content Policy:
All services provided by Spriteworks Developments
Hosting may be used for lawful purposes only.
Transmission, storage, or presentation of any
information, data or material in violation of any
United States Federal, State, Country or City law is
prohibited. This includes, but is not limited to:
copyrighted material, trademark, intellectual
property, material we judge to be threatening or
obscene, or material protected by trade secret and
other statute without proper authorization. The
subscriber agrees to indemnify and hold harmless
Spriteworks Developments Hosting from any claims
resulting from the use of the service which damages
the subscriber or any other party. To report abuse
originating from or occurring on our servers, please
contact: abuse at spriteworks at com.
Pornography
and sex-related material is prohibited on all
Spriteworks Developments Hosting services.
This includes sites that may infer sexual content, or
links to adult content elsewhere. Spriteworks
Developments Hosting will be the sole arbiter in
determining violations of this provision. We reserve
the right to delete any content we deem inappropriate
at any time and without post or prior notice.
Also
prohibited are sites that promote any illegal activity
or present content that may be damaging to Spriteworks
Developments Hosting services
or any other server on the internet. Links to such
materials are also prohibited.
Examples of
unacceptable activities, content or links include:
* Pirated
software
* Hacker programs or
archives
* Warez sites
* MP3's
* Gaming or gambling sites
* Making available any email
accounts, FTP space or any other portion of your
account.
* Illegal music/file sharing
sites
* Distribution of worms,
viruses, trojans or other damaging materials.
* Forging of Headers or misrepresenting message
headers in email.
* Material protected by
trade secrets.
* Exporting encryption
software in violation of U.S. export laws.
* The selling of guns,
ammunition, illegal drugs, body parts or other such
materials.
* Sites with bulk email
tools
* Credit card fraud, check
fraud, or any type of forgery.
* Hate sites or sites
defaming, threatening or harassing others.
* Material harmful to
minors.
* Email bombing.
Users who
violate systems, network security or use our servers
to perpetrate illegal activities may incur criminal or
civil liability. Spriteworks Developments Hosting will
cooperate fully with investigations of violations of
systems or network security at other sites, including
cooperating with law enforcement authorities in the
investigation of suspected criminal violations. The
AUP specifically prohibits the use of our service for
illegal activities. Therefore, Subscriber agrees that
the Company may disclose any and all subscriber
information including assigned IP numbers, account
history, account use, etc. to any law enforcement
agent who makes a written request without further
consent or notification to the Subscriber. In addition
Spriteworks Developments Hosting shall have the right
to terminate all service set forth in this Agreement.
Spriteworks
Developments Hosting does not host sites of its
competitors or web pages promoting sites of its
competitors.
Any illegal
activity, including, but not limited to, adult
content, links to adult content web sites, spamming or
hacking will result in the immediate termination of
your account and all of it's associated content and
files without prior notification.
Spriteworks
Developments Hosting will be the sole arbiter as to
what constitutes a violation of this provision.
Script
Hosting Policy:
You are free to use any scripts you wish with the
exception of FormMail, AlienForm, any web-mail type
script or script that allows users to send mail,
Greymatter, IRC Egg Drops and IRC related programs,
lstmrge, Proxy Servers and scripts, Shell, SSH, Telnet
Scripts and Shell, SSH, Telnet Alternatives, chat
rooms (or any other script) that constantly refreshes,
The Anonymizer and any soap mailers or any script that
uses and processes a massive number of flatfiles or
large flatfile databases. This list of banned scripts
is not all-inclusive and we reserve the right to
change the list at any time and/or to disable
any script that effects normal server operation or
service to other Spriteworks Development's Hosting
customers. You will be notified within 24 hours about
any offending cgi script and it will be up to you to
remedy any problems it was creating.
We reserve the right to remove any banned
scripts listed above if we discover it being used on
your account and to suspend the offending account
without notice.
Spriteworks
Development's Hosting makes no guarantees whatsoever
as to the content, quality, accuracy, fitness,
availability, security, thoroughness or performance
with respect to our remote hosting service or any of
the scripts we offer via our remote hosting service or
for any other scripts installed on your account
whether installed by you or scripts installed by us on
your behalf. Nor do we guarantee that any of these
scripts will be free of errors. This also includes
(but is not limited to) any ad-ons, plugins, themes,
modules (mods), "hacks" or other files that you choose
to upload to your account. All remotely hosted scripts
offered by us are third-party scripts and we only
provide installation and hosting for them (along with
FTP access and free email). None of our hosting
services (including our remote hosting services) are
intended for, nor may they be used by anyone under the
age of 18. You are completely responsible for your
account, the users of your account, visitors, posters,
members, participants and all other parties to
your site as well as any content contributed by them
or activities or services you provide to them through
our service. Under no circumstances will Spriteworks
Developments, it's owners, agents, assigns or
producers be responsible in any way or to any person,
group or organization for the conduct of your users or
the content contributed by your users or for the
behavior of your users in any way, shape or form.
Spriteworks
Developments makes absolutely no guarantees with
respect to the portability, functionality or
quality of any database backups of any scripts
installed or hosted on it's servers whether generated
by Spriteworks Developments, our hosting customers or
another party or that these database backups
will function on other services (such as another
hosting service).
Spriteworks
Developments is not responsible for any errors,
deletions or loss of data that may occur during the
upgrading of your script(s), hosted on our servers. By
using our remote hosting service, you understand,
acknowledge and agree that it is your sole
responsibility to back up any modules, add-ons,
plugins, language files, themes, logos and any other
modifications prior to putting in an upgrade request
and that failure to do so may result in these
modifications being overwritten.
Spriteworks
Developments is not responsible for any intellectual
property infringements with respect to your use of any
scripts installed or hosted on our servers (including
any script/s or other content uploaded by you) but we
will authenticate, investigate and take action on
intellectual property complaints when they are brought
to our attention. By using any script or other such
material on our servers, you are bound by the terms of
that script's license and it is entirely up to you to
become familiar with that license and to make sure
that you understand it.
Spriteworks
Developments does not actively monitor the accounts of
it's users, the content stored on their accounts or
content contributed by their users and it is not our
responsibility to protect you from such content.
Customers are completely responsible for any content
located on their site including the content of
their users. Also, we cannot guarantee that the
script(s) you are using on our servers with our remote
hosting service will always be the most recent
version. All hosting is done on the spriteworks.com
domain. While we are happy to assist you with the
configuration of any script hosted by us as a courtesy
via our Help
Desk, all scripts are offered "as is" and it is
not our responsibility to edit the scripts, configure
them for you or to install plugins, ad-ons, themes or
other "extras". Please don't expect our support
technicians to troubleshoot aspects of your scripts or
third party scripts that you use on your sites hosted
on our servers. Customers of our hosting service are
100% responsible for maintaining backup copies of
their scripts, databases and any other files that
reside on their account, for the management of
usernames and passwords and all other aspects of their
account(s). Spriteworks Developments automatically
assigns passwords to various service on your account.
We will not be responsible for lost, damaged,
corrupted or hacked files or for lost usernames or
passwords under any circumstances.
DO NOT SHARE YOUR PASSWORD(S) OR OTHER
SENSITIVE ACCOUNT INFORMATION WITH ANYONE.
SPRITEWORKS DEVELOPMENTS WILL NEVER ASK YOU FOR YOUR
PASSWORD.
When you
open a remote hosting account with us, we use the
account name that you provide as both your username
and email address prefix. So if you signed up using
the account name "johndoe", your URL on our
servers would be "http://johndoe.spriteworks.com" and
your email address would be "johndoe@spriteworks.com".
Your account name can consist of up to 50 alphanumeric
characters (letters and numbers only) and must not
contain any words or phrases that could be construed
as racist, hateful, bigoted, threatening,
pornographic, illegal, infringing on another's patent
or trademark or in any way defamatory of Spriteworks
Developments. We reserve the right to decide at our
sole discretion what constitutes a violation of this
policy and to terminate any account that does not
abide by it and without post or prior notice.
Policies
Regarding Minors:
Spriteworks Developments
does not actively advertise it's services to minors.
However, In any and all cases where a customer has
authorized a minor to use our hosting-related
services, said customer understands, acknowledges and
agrees that they are completely responsible for the
behavior of the minor including the minor's use of the
service, any content either contributed by them
or content they are exposed to while using the service
and any resulting consequences thereof.
Traffic
Policy:
Spriteworks Developments Hosting allows for very
generous traffic, and most sites never exceed 500MB
per month, unless they offer shareware, sound, video,
image and multimedia archives, mirror sites or any
site whose primary purpose is file distribution.
Spriteworks Developments Hosting customers are
discouraged from storing any files that cause
excessive traffic on Spriteworks Developments Hosting
servers. Please contact
Spriteworks Developments Hosting Technical Support for
more information. Again, 99% of the sites do not fall
into this category and never reach our traffic limits.
We reserve
the right to refuse sale or service to anyone for any
reason not prohibited by law. Also we reserve the
right to terminate sale or service to any customer for
any reason not prohibited by law.
Any
deliberate attempt to cause damage to Spriteworks
Developments Hosting or any other Internet servers
such as attempting to probe the server's ports, packet
sniffing, denial of service attacks (DOS attacks) will
result in immediate account deactivation without prior
notice. No refund is given in this case.
All account
plans come with a predetermined amount of traffic
allowance. We monitor all accounts and bill $5.00 for
each gig of traffic exceeded. You will NOT be charged
for transfer that you use beyond our generous data
transfer limits without prior notification.
Support
Policy:
It is the client's responsibility to have a good
working knowledge of aspects of their site's
operation. Please do not expect the Spriteworks
Developments Hosting support staff to teach you how to
use aspects of the tools at your disposal. If you have
any other support questions, please use the Help
Desk. All support (including by phone, FAX,
email, help desk, etc) and all other means of
communication is provided in English. All script
installations are in English as well. However, many of
the scripts we remotely host are multi-lingual and
allow you to choose your preferred language from the
administration section.
Spriteworks
Developments Hosting reserves the right to amend our
Terms and Conditions at any time and without post or
prior notice.
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