Spriteworks Developments Remote Hosting
Terms and Conditions:
The following is our Acceptable Use Policy (AUP) and Terms of Service (TOS)
which governs all of our hosting-related services. By using any part of
our remote hosting services (even without reading this agreement)
you are nonetheless bound by all of the terms in this agreement as well as
the terms contained within our legal agreement.
Spriteworks Developments reserves the right to modify, amend, revise, integrate
or adapt any portion of this policy at any time and without post or prior
notice to you. It is your responsibility to return here frequently and
make yourself familiar with this agreement prior to using any of our hosting
services and if you have any questions regarding these service you are encouraged
to open a ticket at our
Help Desk.
Spriteworks Developments attempts to provide the best possible service to
our customers but we will not tolerate any unlawful activity or abuse on
our servers. We respect freedom of speech and expression unless it is harmful
to others. These brief guidelines are imposed to protect you, other hosting
customers and ourselves against harm.
Payment Policies, Fees, Refunds and Terms
of Agreement:
All of our remote hosting services include a 7 day free trial period. Billing
starts automatically after your 7-day free trial period expires unless you
cancel it before that time. Your account will then be billed once every 30
days or until you decide to cancel it. There is no risk or obligation and
you can cancel at any time. There is a limit of one subscription per user.
Once your free trial period has been converted to a paid subscription, you
are free to purchase additional subscriptions as previous ones are converted.
Our secure payment system utilizes convenient, recurrent billing via PayPal,
a secure payment processor. As a policy, we do not offer credits or refunds
for hosting time already expended. Price changes are not retroactive and
will not be applied to existing customer's accounts. We periodically send
notifications out to our hosting customers from time to time when new features
become available as a courtesy to our users. By subscribing to any of our
remote hosting services, you agree to receive these notices. If you would
rather not receive these notifications, please
let us
know.
The above only applies to cancellation by the
client. If cancellation is done by Spriteworks Developments due to a restrictions
violation, there will be no refunds given. Spriteworks Developments will
only allow for the discount if cancellation is not the fault of the client,
as determined by Spriteworks Developments. All monetary transactions are
in $US dollars. Additional features such as extra space, additional bandwidth,
etc can be added at any time. Monthly feature prices are not pro-rated.
Spriteworks Developments Hosting reserves the right to modify it's prices
at any time.
Account Cancellation:
Cancelling your hosting account is as simple as going to the same page you
used to begin your 7 day free trial and clicking on the "Cancel Subscription"
button. You must cancel your account or you will be billed at the end of
the 7 day free trial period and you will continue to be automatically billed
until you do so. Please understand that when you cancel your subscription
(wether during the free trial period or after your account has been converted
to a paid subscription), your account and any content located on it is deleted
within 24 hours.
IMPORTANT: Make certain that you
have copies of all your files backed up before you cancel your account!.
Spriteworks Developments Hosting can not and will not be held responsible
for lost, damaged or deleted files.
Indemnification & Warranty
Policy:
Our remote hosting service (as well as all other
services we offer) are provided "as is" and you agree to use them at your
own risk. Spriteworks Developments specifically disclaims all warranties
of merchantability and fitness for any particular purpose either expressed
or implied including (but not limited to) warranties of title and
noninfringement. In no event shall Spriteworks Developments Hosting be liable
for any loss of data or other personal or commercial damage, including but
not limited to special, direct, indirect, incidental, consequential,
inconsequential or other damages. Customer agrees that they shall defend,
indemnify, save and hold Spriteworks Developments harmless from and against
any and all demands, liabilities, losses, costs and claims (including
attorneys fees) asserted against Spriteworks Developments, its owners,
agents, customers, officers, assigns and employees, that may arise or result
from any service(s) provided or agreed to be provided, performed or agreed
to be performed and to reimburse Spriteworks Developments with regard to
any and all losses, expenses, liabilities and damages incurred by
Spriteworks Developments as a result of any breach of this agreement by you
including (but not limited to) any infringement of any copyright, trade-mark,
patent, trade secret or any other intellectual property right of any person
content on the site or illegal, libelous, or defamatory content on the
..
Customer agrees to defend, indemnify and hold
harmless Spriteworks Developments Hosting against liabilities arising out
of:
* Any injury to person or property caused by
any content sold, offered or otherwise distributed in connection with
Spriteworks Developments Hosting's server;
* Any material supplied by customer infringing
or allegedly infringing on the proprietary rights of a third
party;
* Infringement of another individual's patent
, trademark or copyright.
* Any defective products sold to customers from
Spriteworks Developments Hosting's server.
* "Downtime" as defined by any period of time
during which the server and any (or all) of it's content may be inaccessible
to you as a result of routine maintenance, system problems, hacking, viruses,
DoS attacks or other interruptions in the service or losses and/or damage
caused by such interruptions.
Spriteworks Developments Hosting shall be the
sole judge of what violates this Policy. The same terms outlined in our
legal agreement also
apply to our hosting services.
Server abuse
policy:
If we determine that any site on our servers
is using too much of the server's resources and therefore abusing the server,
we have the right to suspend that account without any notice. It is then
up to you to contact us and devise a plan to get that account reactivated.
We are quick to suspend any account that abuses the server's resources due
to the shared nature of the server and the negative impact an abusing account
has on other accounts on the same server.
Email & SPAM Policy:
Under no circumstances will Spriteworks Developments
be responsible in any way, shape or form, to any person, group or
organization for any email communications you receive or for any content
contained within your emails (including but not limited to) viruses, trojans,
key loggers or any other email content not specifically named in this agreement
or for any violations of privacy, losses, interruptions, errors or damages
caused by any email or the content contained in them. Your use of the Spriteworks
Developments email services is done entirely at your own risk and without
warranties of any kind.
Spriteworks Developments Hosting is committed
to a zero-tolerance, anti-Spamming policy. Under this policy, we prohibit
Spam, or any unsolicited commercial email, from being sent either over the
Spriteworks Developments Hosting network,
by customers or any other users of the Spriteworks Developments
Hosting network (including customer's customers)
and/or over ANY network if the message sent advertises or mentions
a site hosted on the Spriteworks Developments
Hosting server. Responding to any unsolicited
commercial email is also prohibited.
We react quickly and seriously to violations,
and we further reserve the right to terminate the services, without prior
notice, of any customer disregarding this policy. Sending unsolicited commercial
email (a.k.a. "spam"), cross-posting messages to a large number of Usenet
groups, posting obscene or threatening messages while using or referring
to a Spriteworks Developments Hosting email address or web site URL is
prohibited. The use of Spriteworks Developments Hosting servers as a mail
drop for responses to activities described above is also
prohibited.
If you have any complaints or comments regarding
Spam on our network, please direct them via email to abuse at spriteworks
dot com
Content Policy:
All services provided by Spriteworks Developments Hosting may be used for
lawful purposes only. Transmission, storage, or presentation of any information,
data or material in violation of any United States Federal, State, Country
or City law is prohibited. This includes, but is not limited to: copyrighted
material, trademark, intellectual property, material we judge to be threatening
or obscene, or material protected by trade secret and other statute without
proper authorization. The subscriber agrees to indemnify and hold harmless
Spriteworks Developments Hosting from any claims resulting from the use of
the service which damages the subscriber or any other party. To report abuse
originating from or occurring on our servers, please contact: abuse at
spriteworks at com.
Pornography and sex-related material is prohibited
on all Spriteworks Developments Hosting servers. This includes sites that
may infer sexual content, or links to adult content elsewhere. Spriteworks
Developments Hosting will be the sole arbiter in determining violations of
this provision. We reserve the right to delete any content we deem inappropriate
at any time and without post or prior notice.
Also prohibited are sites that promote any illegal
activity or present content that may be damaging to Spriteworks Developments
Hosting servers or any other server on the internet. Links to such materials
are also prohibited.
Examples of unacceptable activities, content
or links include:
* Pirated software
* Hacker programs or archives
* Warez sites
* MP3's
* Gaming or gambling sites
* Making available any email accounts, FTP space
or any other portion of your account.
* Illegal music/file sharing sites
* Distribution of worms, viruses, trojans or
other damaging materials.
* Forging of Headers or misrepresenting message headers in email.
* Material protected by trade
secrets.
* Exporting encryption software in violation
of U.S. export laws.
* The selling of guns, ammunition, illegal drugs,
body parts or other such materials.
* Sites with bulk email tools
* Credit card fraud, check fraud, or any type
of forgery.
* Hate sites or sites defaming, threatening
or harassing others.
* Material harmful to minors.
* Email bombing.
Users who violate systems, network security
or use our servers to perpetrate illegal activities may incur criminal or
civil liability. Spriteworks Developments Hosting will cooperate fully with
investigations of violations of systems or network security at other sites,
including cooperating with law enforcement authorities in the investigation
of suspected criminal violations. The AUP specifically prohibits the use
of our service for illegal activities. Therefore, Subscriber agrees that
the Company may disclose any and all subscriber information including assigned
IP numbers, account history, account use, etc. to any law enforcement agent
who makes a written request without further consent or notification to the
Subscriber. In addition Spriteworks Developments Hosting shall have the right
to terminate all service set forth in this Agreement.
Spriteworks Developments Hosting does not host
sites of its competitors or web pages promoting sites of its
competitors.
Any illegal activity, including, but not limited
to, adult content, links to adult content web sites, spamming or hacking
will result in the immediate termination of your account and all of it's
associated content and files without prior notification.
Spriteworks Developments Hosting will be the
sole arbiter as to what constitutes a violation of this provision.
Script Hosting Policy:
You are free to use any scripts you wish with the exception of FormMail,
AlienForm, any web-mail type script or script that allows users to send mail,
Greymatter, IRC Egg Drops and IRC related programs, lstmrge, Proxy Servers
and scripts, Shell, SSH, Telnet Scripts and Shell, SSH, Telnet Alternatives,
chat rooms (or any other script) that constantly refreshes, The Anonymizer
and any soap mailers or any script that uses and processes a massive number
of flatfiles or large flatfile databases. This list of banned scripts is
not all-inclusive and we reserve the right to change the list at any
time and/or to disable any script that effects normal server operation or
service to other Spriteworks Development's Hosting customers. You will be
notified within 24 hours about any offending cgi script and it will be up
to you to remedy any problems it was creating.
We reserve the right to
remove any banned scripts listed above if we discover it being used on your
account and to suspend the offending account without
notice.
Spriteworks Development's Hosting makes no
guarantees whatsoever as to the content, quality, accuracy, fitness,
availability, security, thoroughness or performance with respect to our remote
hosting service or any of the scripts we offer via our remote hosting service
or for any other scripts installed on your account wether installed by you
or scripts installed by us on your behalf. Nor do we guarantee that any of
these scripts will be free of errors. This also includes (but is not limited
to) any ad-ons, plugins, themes, modules (mods), "hacks" or other files that
you choose to upload to your account. All remotely hosted scripts offered
by us are third-party scripts and we only provide installation and hosting
for them (along with FTP access and free email). None of our hosting services
(including our remote hosting services) are intended for, nor may they be
used by anyone under the age of 18. You are completely responsible for your
account, the users of your account, visitors, posters, members,
participants and all other parties to your site as well as any content
contributed by them or activities or services you provide to them through
our service. Under no circumstances will Spriteworks Developments, it's owners,
agents, assigns or producers be responsible in any way or to any person,
group or organization for the conduct of your users or the content contributed
by your users or for the behavior of your users in any way, shape or
form.
Spriteworks Developments makes absolutely no
guarantees with respect to the portability, functionality or quality of
any database backups of any scripts installed or hosted on it's servers wether
generated by Spriteworks Developments, our hosting customers or another party
or that these database backups will function on other services (such
as another hosting service).
Spriteworks Developments is not responsible
for any errors, deletions or loss of data that may occur during the upgrading
of your script(s), hosted on our servers. By using our remote hosting service,
you understand, acknowledge and agree that it is your sole responsibility
to back up any modules, add-ons, plugins, language files, themes, logos and
any other modifications prior to putting in an upgrade request and that failure
to do so may result in these modifications being overwritten.
Spriteworks Developments is not responsible for
any intellectual property infringements with respect to your use of any scripts
installed or hosted on our servers (including any script/s or other content
uploaded by you) but we will authenticate, investigate and take action on
intellectual property complaints when they are brought to our attention.
By using any script or other such material on our servers, you are bound
by the terms of that script's license and it is entirely up to you to become
familiar with that license and to make sure that you understand it.
Spriteworks Developments does not actively monitor
the accounts of it's users, the content stored on their accounts or content
contributed by their users and it is not our responsibility to protect you
from such content. Customers are completely responsible for any content
located on their site including the content of their users. Also, we
cannot guarantee that the script(s) you are using on our servers with our
remote hosting service will always be the most recent version. All hosting
is done on the tuxfiles.com domain. While we are happy to assist you with
the configuration of any script hosted by us as a courtesy via our
Help Desk,
all scripts are offered "as is" and it is not our responsibility to edit
the scripts, configure them for you or to install plugins, ad-ons, themes
or other "extras". Please don't expect our support technicians to troubleshoot
aspects of your scripts or third party scripts that you use on your sites
hosted on our servers. Customers of our hosting service are 100% responsible
for maintaining backup copies of their scripts, databases and any other files
that reside on their account, for the management of usernames and passwords
and all other aspects of their account(s). Spriteworks Developments automatically
assigns passwords to various service on your account. We will not be responsible
for lost, damaged, corrupted or hacked files or for lost usernames or passwords
under any circumstances.
DO NOT SHARE YOUR PASSWORD(S)
OR OTHER SENSITIVE ACCOUNT INFORMATION WITH ANYONE. SPRITEWORKS
DEVELOPMENTS WILL NEVER ASK YOU FOR YOUR PASSWORD.
When you open a remote hosting account with us,
we use the account name that you provide as both your username and email
address prefix. So if you signed up using the account name "johndoe",
your URL on our servers would be "http://johndoe.tuxfiles.com" and your email
address would be "johndoe@tuxfiles.com". Your account name can consist of
up to 50 alphanumeric characters (letters and numbers only) and must not
contain any words or phrases that could be construed as racist, hateful,
bigoted, threatening, pornographic, illegal, infringing on another's patent
or trademark or in any way defamatory of Spriteworks Developments. We reserve
the right to decide at our sole discretion what constitutes a violation of
this policy and to terminate any account that does not abide by it and without
post or prior notice.
Policies Regarding
Minors:
Spriteworks Developments does not actively advertise
it's services to minors. However, In any and all cases where a customer has
authorized a minor to use our hosting-related services, said customer
understands, acknowledges and agrees that they are completely responsible
for the behavior of the minor including the minor's use of the service,
any content either contributed by them or content they are exposed
to while using the service and any resulting consequences thereof.
Traffic Policy:
Spriteworks Developments Hosting allows for very generous traffic, and most
sites never exceed 500MB per month, unless they offer shareware, sound, video,
image and multimedia archives, mirror sites or any site whose primary purpose
is file distribution. Spriteworks Developments Hosting customers are discouraged
from storing any files that cause excessive traffic on Spriteworks Developments
Hosting servers. Please
contact
the Spriteworks Developments Hosting Technical Support team for more information.
Again, 99% of the sites do not fall into this category and never reach our
traffic limits.
We reserve the right to refuse sale or service
to anyone for any reason not prohibited by law. Also we reserve the right
to terminate sale or service to any customer for any reason not prohibited
by law.
Any deliberate attempt to cause damage to Spriteworks
Developments Hosting or any other Internet servers such as attempting to
probe the server's ports, packet sniffing, denial of service attacks (DOS
attacks) will result in immediate account deactivation without prior notice.
No refund is given in this case.
All account plans come with a predetermined amount
of traffic allowance. We monitor all accounts and bill $5.00 for each gig
of traffic exceeded. You will NOT be charged for transfer that you use beyond
our generous data transfer limits without prior notification.
Support Policy:
It is the client's responsibility to have a good working knowledge of aspects
of their site's operation. Please do not expect the Spriteworks Developments
Hosting support staff to teach you how to use aspects of the tools at your
disposal. If you have any other support questions, please use the
Help Desk.
All support (including by phone, FAX, email, help desk, etc) and all other
means of communication is provided in English. All script installations are
in English as well. However, many of the scripts we remotely host are
multi-lingual and allow you to choose your preferred language from the
administration section.
Spriteworks Developments Hosting reserves the
right to amend our Terms and Conditions at any time and without post or prior
notice. |