Q: What can this service offer me?
A: We remotely host a variety of popular, full-featured scripts and provide them to you on a no risk, 7-day free trial basis with full FTP access, POP3/SMTP email (including webmail), private CGI-BIN, password-protected folder, a virtual URL and prompt, courteous 24/7 service and support via our help desk. You don't need a domain (or any type of internet presence) in order to utilize our remote hosting service and you can cancel at any time if you are not completely satisfied.

Q: Do I have to copy and paste any code or be familiar with HTML?
A: No copying, pasting or programming skills whatsoever are required in order to take full advantage of our service because the process is almost entirely automated from the initial setup of your account to the monthly billing of it. Our service is designed to be easy for anyone to use wether you are a seasoned veteran or a complete novice.

Q: Do you place ads or pop-ups on my site?
A: No. We never place any of these things on your site during the free trial period or at any other time.

Q: How long will it take to set up my account?
A: Most of the process is streamlined and completely automated in order to offer you the quickest and most efficient service possible. Accounts are usually set up in 20 minutes or less and a welcome email containing your account details is sent to the email address you provided when you filled out the secure form. Please be sure to store this email in a safe place in case you need to refer to it later.

Q: Is it possible to backup and/or restore my script's database?
A: Many of the scripts we host have a backup and/or restore feature in the admin control center that permits you to restore your old database or back up a current one. You can check to see if the script you want to use has either (or both) of these features by simply viewing the demonstrations provided on each script page. Of course, you can always put in a request at the help desk and we will be happy to create a backup of your database and email it to you.

Q: Can I customize my script?
A: Almost all of the scripts we host permit you to modify the color scheme, change the theme, upload your own logo and make other desired changes from within the admin control center. Again, you can check to see what type of customizations your script permits by simply viewing the demonstrations provided on each script page. All accounts comes with true FTP access, allowing you to upload mods, plugins, themes, and other such extras.

Q: Can I use my account to put up a 'regular' website?
A: You can use your account to create a static web site that can include HTML, Java, CSS, Javascript, DHTML or just about anything else you want in addition to your script. Each account comes with true FTP access for this purpose.

Q: How do I upgrade my script?
A: Current remote-hosting customers of ours can request an upgrade of their script when it becomes available by simply opening a ticket at the Help Desk. It is important to point out that when you do choose to upgrade, any modules, add-ons, plugins, language files, themes, logos or other modifications you have made to the script may be overwritten and might need to be reinstalled or reimplimented again (after the upgrade) so you should back up these things prior to putting in a request. We will make a database backup of your script prior to doing any upgrades to prevent and/or minimize any loss of data. Upgrading should not affect the content (posts, articles, etc) of your script in any way. You can find out if an upgrade of your script is available by checking our news section from time to time.

Q: How do I configure email in my script?
A: We provide standard POP3/SMTP email service with each remote hosting account which can be used to configure your script and to set up an email account in Outlook Express, Thunderbird, Netscape or other email client. You can either use the email settings included in your welcome email -or- the settings given to you by another provider. These settings typically include your username, password and SMTP server address. Of course, these settings are normally not needed for PM's (private messages), chats, internal member notifications, message posting or other internal communication features of most scripts since these features do not generally use SMTP.

Q: How do I access my email via the internet?.
A: Each remote hosting account comes with three different flavors of webmail (Horde, NeoMail and Squirrelmail). You can access your mail control panel by going to the following URL...

http://www.your_user_name.tuxfiles.com/webmail

Once logged in, you can send and receive email, set up an autoresponder or forwarder, change your password and use tools like an address book, memos, calendar and task manager. Spam control and a variety of other options/features are also available.

Q: How do I recover my username and/or password?
A: Practically all scripts today have some type of password recovery capability. In fact, some even go beyond this and are able to recover lost usernames, passwords, email addresses and personal "hints". Please make sure to keep any usernames and passwords you create in a safe place since we have no control over these and thus, no way of recovering this information for you.

Q: Using your private CGI-BIN and configuring scripts...
A: Each remote hosting account comes with it's own private CGI-BIN for running Perl scripts. The vast majority of Perl/CGI scripts must be configured before they will work. Some scripts may use an auto-installer which can automatically detect your settings and install the script for you but in any case, most will require some level of configuration and input on your part. This usually involves setting the path to the Perl interpreter (ie; #!usr/bin/perl) as well as setting the correct permissions on various files and folders. It is important to remember to upload all Perl/CGI scripts (.pl and .cgi) in the ASCII (text) mode and to make sure that the proper permissions/paths have been set or the script may not function correctly (or at all). Below is the information you will need for configuring your Perl/CGI scripts...

* Perl version: 5.8.1

* Path to Perl: /usr/bin/perl

* Path to Sendmail: /usr/sbin/sendmail

* Path to your CGI-BIN: /home/t7s9k4v8/public_html/your_user_name/cgi-bin

* Path to your main folder: /home/t7s9k4v8/public_html/your_user_name

* URL of your CGI-BIN: http://your_user_name.tuxfiles.com/cgi-bin

* URL to test script: http://your_user_name.tuxfiles.com/cgi-bin/test.pl

Q: How do I change the name of my password-protected folder's login window?
A: The default name of all password-protected folder login windows is "Members Only". To change this to something else, for example "My Stuff", simply FTP into your account and locate the folder under your main account called "private". In this folder you will see a file called ".htaccess and in that .htaccess file you will see the following code...

AuthType Basic

AuthName "Members Only"

AuthUserFile "/home/t7s9k4v8/.htpasswds/your_user_name/private/passwd"

require valid-user

Download this .htaccess file and change the AuthName from Members Only to My Stuff, save it in your text editor using the "all files" mode and upload it back to your private folder, overwriting the original one. Now, go to: http://your_user_name.tuxfiles.com/private and you should see the new name in your password-protected folder's login window.

It is important to remember that your password-protected folder (and any folders beneath it) will require a user name and password for access. If you lose your password, let us know and we will send you a new one.

Q: What if I have a question not answered in this FAQ?
A: If you have any questions not answered in this FAQ, please open a ticket at the help desk and every effort will be made to get back to you as soon as possible.